Frequently asked questions: Cranmore Mountain Lodge backyard

Our goal is to provide the best stay to all of our guests. If you are not sure about our services, location or amenities, ask us before making a reservation or read our Frequently Asked Questions below : this may be the single most important factor in making your getaway at Cranmore Mountain Lodge a positive experience.

ARE YOU A “LODGE” OR A “HOTEL” OR A “MOTEL” OR A BED AND BREAKFAST?

We are definitely a Bed & Breakfast. If you have never stayed at a bed and breakfast before, know that we offer a more personal experience than staying at a hotel. If you choose to, you can interact directly with us and other guests, something that isn’t always practical at a hotel. Our breakfast is included in the room rate and is cooked-to-order (check out our menu). We have fewer rooms than hotels and all of them are different in size and decor. We live on premises with our children and even though we do not have staff at our front desk, we are always around if you need our help. If you prefer a warm unobtrusive attention and a home-like accommodation, Cranmore Mountain Lodge is a good fit! Click here to meet us.

FREQUENTLY ASKED QUESTIONS ABOUT

Questions about : LOCATION
Questions about : RATES AND POLICIES
Questions about : FOOD AND BEVERAGE
Questions about : ROOM
Questions about : TECHNOLOGY
Questions about : FACILITY AND SERVICES


LOCATION

What are the nearest airports?
Portland Airport, Maine : 1 ½ hours
Manchester Airport, NH : 2 ½ hours
Boston Logan International Airport : 2 ¾ hours
Montreal International Airport, Canada : 4 hours

Do I need a car when I stay with you?
You will definitely need a car or might have to budget taxi rides.

Where can I rent a car in North Conway?
Enterprise-Rent-A-Car
802 EASTMAN RD
CENTER CONWAY, NH 03813-4220
Phone : 603-356-2627

Hertz
Glen NH Penske HLE
340 US Route 302
Glen , New Hampshire 03838
Phone: 603-986-1407

Can you give me directions to your place?
Find us on a map, contact us, get general directions and enter your address to get precise directions here : Contact Us.

How far are you from downtown North Conway village? Is it walking distance?
We are 1.5 miles away from downtown North Conway village (3 minutes drive). It takes about 30 minutes to walk downtown if you wish to. We are located in a very quiet residential area, away from any traffic noise at night.

How far are you from major attractions?
We are just 1 mile from Cranmore Mountain and the adventure park.
We are just 1.5 miles away from the Conway Scenic Railroad and downtown North Conway Village.
We are just 10-15 minutes from Storyland and Attitash Mountain.
We are 35 minutes drive from the base of the Mt Washington Auto Road, Great Glen Trails and Wildcat Mountain.
We are 45 minutes drive from the Cog Railway and Bretton Woods.

Do you have direct access to the lifts?
No. You have to drive to Cranmore Mountain, just 1 mile away from us.

Do you have direct access to hiking/x-country ski trails?
Yes. From our backyard, there are trails that are unmarked/ungroomed for x-country skiing or snowshoeing, and for hiking/biking in the summer.

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RATES AND POLICIES

 

What are your check-in and check-out times?
Check-in time is between 3 pm and 8 pm – Check out time is before 11 am

What if I need to arrive earlier or later?
In case of early check in or late check in, we ask you to contact us via phone (603) 356-2044 or by email at thelodge@north-conway.com to let us know.
We try to meet your needs whenever it is possible, but earlier check-in time is never possible during Holidays and Fall foliage season. The earliest you can check in is 2 pm to give us the time to properly clean and prepare your room.

We know that your schedule doesn’t always allow you to arrive before 8 pm. Our front door is never locked and in case of a late check in, we leave your room key, directions to your room and a registration paper on the front desk. We ask you to sign the registration paper and leave it into the wooden “late check in” mailbox that you will find behind our front desk. In case of emergency after 8 pm, we live on premises and can be reached by dialing our cell phone number that is written on your room phone.

What if I need to check out late?
Late check out is never possible during Holidays or fall foliage season. However, we always try to meet your needs so ask us and we’ll let you know if it is possible. Late check-out (no later than noon) is charged an extra $25 when agreed with innkeepers.

What are the front desk hours?
The front desk hours are 10 am until 8 pm. Should you need help before our front desk hours, you can always come and see us in the kitchen during breakfast as we are the cooks! In case of emergency after 8 pm, you can reach us by calling our cell phone number that you will find on your room phone.

Are there a minimum number of nights I have to stay?
There is no minimum nights required except :

  • 2 nights minimum are required for all our suites (Suite 12, Suite 17, Suite 24, Suite 25) with some exceptions (usually we can open the suites for 1 night only during slow season). If you need to stay only 1 night in one of our suites, ask us by calling (603) 356-2044 or email us at thelodge@north-conway.com . Extra fee may apply.
  • All our rooms require a two night stay minimum during fall foliage season (usually from the last week in September until mid October), and during some Holidays and weekends.

How do I check rates and availability online?
Visit this link : Book Online or Check Rates and follow the directions.

Do you offer any special discounts?
Our rooms are priced fairly for everyone. However, we offer discounted rate for extended stays and for groups. Please contact us at (603) 356-2044 or email us at thelodge@north-conway.com and indicate the length of your stay, number of people, number of desired rooms, and anything else that can help us provide you with the best rate possible.

Can you offer a better rate than what I found on booking.com or Expedia.com?
You will not find any better rates than the ones offered directly by us. Cancellation policies are also more flexible when you book your room directly with us. If you find a better rate on booking.com or expedia.com it is most likely because it is a different room type.

What methods of payment do you accept?
Cash, Visa, Discover, MasterCard.

Do you charge a deposit?
We charge 1 full night for 1 night stay. We charge 50% deposit for 2 or more nights. 100% deposit is required if reservation is made within 7 days of arrival. Your reservation is not confirmed unless we have a deposit.

What if I want to pay my stay in cash?
If you wish to pay your entire stay in cash, we will refund your deposit on your card upon check in and you can then pay your entire bill with cash.

Are you kid friendly?
We are kid friendly (any age). However children count as 1 (even a baby) in the occupancy of a room, so if you are planning to come with your children, please book a room welcoming more than 2 people.

Are you pet friendly?
Only Room 19, Suite 12, Suite 24 and Suite 25 are dog friendly. We do not accept any other pets. You can bring your cat with you and board it at (Karla’s Pet Rendez-vous) .  Please read our dog policy.

Do you have any handicapped accessible room?
None of our rooms are handicapped accessible. We have 4 rooms and suites on the first floor that are accessible after 2 to 3 steps (no ramps). All our other rooms are on the second or third floor and we do not have any elevator.

Do you allow smoking in the rooms?
All our rooms and common rooms are non-smoking (including electronic cigarettes). You can smoke outside only in designated areas (there are ash trays in the porches).

What is your cancellation policy?
Because we are a small property and not a chain hotel, any cancellation affects us greatly : whether it to be for reason of sickness, family or medical emergency, death in the family or weather, we strictly enforce our cancellation policy. There is a $25 cancellation fee per room to cover paperwork.  A fourteen day cancellation notice is required to receive a full refund. Reservations cancelled less than 2 weeks, but more than 7 days, before arrival will be refunded only if we are able to re-rent to another guest over the entire reserved period. If the room remains un-rented, we gladly issue a credit voucher in the value of your deposit (minus the cancellation fee), valid for 4 months, that can be used as a deposit on your next stay with us. In case of cancellation again, this credit voucher is forfeit. Reservations cancelled  7 days or less before arrival (14 days during Fall foliage season), whatever the reason is, will be charged IN FULL and ARE NOT REFUNDABLE. No credit voucher will be issued.

What if I need to check-out earlier?
Deposits are applied to the last day of your reservation, which means that early checkouts forfeit their deposits and are responsible for ALL nights booked.

What is your recycling policy?
Please read our sustainable commitment.

What if I forget something in my room?
To respect our guest privacy, we won’t return anything unless the object is claimed. Exceptions are made however for items of high value like passports and laptops. All returns are made via our USPS local store that handles the handling and shipping. Your credit card information will be given to the store and charged according to the items to be returned. When items are not claimed within 2 to 3 weeks, we give them to charity or the hotel staff.

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FOOD AND BEVERAGE

When and where is breakfast served?
Breakfast is served every morning only to our house guests sitting in the dining room between 7:30 am and 9 am. We do not offer any take out or room service.

We try to meet your needs as much as we can but we have also our own schedules we need to tend to, and we do not have any staff to help out early morning (before breakfast hours), therefore if you wish a breakfast served earlier than 7:30 am, you need to talk to us the night prior at least. There is coffee and tea available at all time, and we put the cereal bar out around 7 am. Upon agreement, we can also prepare a breakfast sandwich the night before that we will leave into the guest refrigerator that is in our kitchen.

In case your sleep in, a full breakfast might not be possible anymore if the kitchen is closed when you arrive in the dining room, but we might still be able to offer you cereals, and egg dishes. In any case, we are unable to cook any breakfast past 9:15-9:30 am as we have to tend to other inn-keeping tasks. If you missed breakfast, we will not deduct anything from your bill as breakfast is free and included with your stay.

What type of breakfast is served? Is there a menu?
We offer a full cooked-to-order breakfast, with choice between French Toasts, Pancakes, Stuffed croissants, egg dishes and house specialties. You can preview our menu here.

Can you accommodate my special dietary needs?
Any dietary needs must be mentioned upon reservation, or we might not be able to propose you a substitute. We accommodate people allergic to gluten for free. However, if you have a gluten free diet by choice, there may be an extra fee. Please note that we cannot accommodate kosher diet, but would be glad to prepare the kosher ingredients that you bring with you. Should you need a vegan breakfast, we usually can prepare you scrambled tofu with veggies (or a salad). In any case, special dietary needs should be arranged at least 3 days prior to arrival.

Will I have to share a table with other guests?
Only if you wish to! We have 10 tables available for our guests and if there is a bit of waiting time to get a seat, it usually is no more than 15 minutes, so no need to share a table with someone else, unless both of the parties agree to do so.

Do I have to tip our server(s)?
Tipping is welcome but totally at your discretion.

Do you serve dinner?
We are a Bed & Breakfast and serve breakfast only. There are many restaurants close by and we will be more than happy to suggest you places to eat.

Can I order take-out from a local restaurant?
We have many menus from local restaurants in our lobby. A lot of them offer a take-out option. You can drive there to pick up your food or order a taxi that will pick it up for you for a small fee. Most of our rooms are not equipped to eat-in but you are welcome to use the outdoor tables or the tables in our game room and living room.

Do you serve alcohol?
We do not have an alcohol license. You are welcome to bring your own beverages. We provide in your room wine glasses and a corkscrew for your convenience.

Can I have access to cooking equipment? Can we have a cook-out?
We have a charcoal BBQ grill outside that our guests can use. We can provide you with BBQ utensils. You also have access to a microwave oven in our kitchen (if your room isn’t equipped with a microwave), but our stove and ovens are completely private.

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ROOM

Will I have my own private bathroom?
All our rooms have their private bathroom. Room 5 and Room 10 have both a private bathroom across the hallway. All of our other rooms have an en-suite private bathroom.

Will I have a shower stall only or a bath-tub/shower combination?
It depends of the room you choose. Most of our rooms offer only a shower stall. Room 4, Room 19, Suite 12, Suite 24 and Suite 25 have a shower/bathtub combination. Suite 17 has a shower stall separate from the in-room Jacuzzi tub.

Will my room have air conditioning/individual heat control?
All our rooms have window A/C units except Room 10 (this room is seasonal and usually not available during summer and fall seasons). All our rooms have their own heat control except Room 19, suite 12, Suite 24 and Suite 25. These rooms have individual heater units for your convenience.

How much privacy will I have?
As much as you desire. We live on premises but this doesn’t mean that we will be around the corners all the time and spy on you! We respect your privacy as much as you respect ours.

What is the decor in my room?
All our rooms are different, but most of the décor is American or French country style. Most of our rooms are typical Bed & Breakfast rooms and consist in a bed, night table, a drawer dresser with mirror and a chair. Some rooms have refrigerator and microwave. Suites are larger and offer a couch and more sitting options. You can visit all our rooms here.
If you rather like modern furniture, we can certainly refer you to the right Hotel or Bed & Breakfast that will better suit your needs.

What amenities do you provide in the rooms?
We provide the towels and linens. More towels are available upon request and free of charge. Pool towels are also available free of charge in the pool porch. Each room is also equipped with a hair dryer (except room 10), and bathroom amenities include shampoo, conditioner, soap, toilet paper, hygienic bags and de-make up towelettes.

Can you provide with a iron and ironing board?
Upon request, we can provide you with an iron and ironing board.

Will I have a refrigerator and a microwave in my room?
Not all the rooms are equipped with a refrigerator and microwave, but everyone has access to a full size guest refrigerator with freezer and a guest microwave oven in our kitchen.

Will I have a coffee maker in my room?
Not all the rooms are equipped with a coffee maker, but everyone has access at all time (except during breakfast service) to a Keurig machine with choice of coffee flavors, hot water and tea in our dining room.

Are all your rooms carpeted?
All the rooms on the 2nd floor of the main building have hardwood floor. The third floor of the main building as well as all the rooms in the loft building are carpeted.

Is there a cooking stove and an oven in the suites equipped with a kitchenette?
No. Suite 24 and Suite 25 are equipped with a kitchenette consisting in cupboards, sink, refrigerator, microwave and coffee maker. We provide with silverware, plates and cups. We have so many restaurants in the Valley offering quality food at a reasonable price, you don’t need to cook during your vacations! But if you wish to, you can have a cook-out using one of our barbecue grills outside.

Is there daily housekeeping in our room?
Yes, daily housekeeping is included in your room rate. If you do not want housekeeping, please use the “Do Not Disturb” sign that you will find in your room and hang it outside on your door knob.
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TECHNOLOGY

Will I have a TV in my room?
All our rooms are equipped with cable TV, except Room 6. There is also a television in our game room.

Will I have a DVD player in my room?
Room 4, Room 5, Room 9, Suite 17, Suite 12, and Suite 25 have a DVD player. There is also a DVD player in our game room.

Do you have a DVD library on premises?
Yes, we have a lot of DVDs (and VHS) you can borrow to watch in your room, free of charge.

Can we connect to the Internet?
Wireless Internet Connection is available free of charge throughout the main and the loft buildings. A password is necessary and provided upon check-in. This password is also revealed on a card in your room. We ask our guests to refrain from downloading or uploading large files (such as movies) as everyone share the bandwidth.

Can I access a computer during my stay?
We do not have any computer available for our guests.

Can I print my boarding pass on premises?
You can email us the link of your boarding pass and we will print it for you.

Will my cell phone work?
There are some “dead spots” in the White Mountains, but generally the Verizon network is the one that works best in our area. Please check this with your cell phone provider.

Do I have a phone in my room?
All rooms are equipped with a phone allowing local calls only. If you wish to make a long distance or international call, you can buy from us calling cards that you can use on our in-room phones.
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FACILITY AND SERVICES

What are the differences between the loft building and the main building?

  • The Main Building and the Loft Building are right next to one another.
  • The dining room and common rooms as well as direct access to the pool area are in the Main building.
  • Room 1 through Suite 17 are in the Main Building, while Room 19 to Suite 25 are in the Loft building.
  • The rooms and bathrooms in the Loft building tend to be larger than the rooms in the Main building (except for Suite 17 and Suite 12 that are larger one-bedroom and two-bedroom suites in the main building)
  • All rooms in the Loft building are carpeted, while second floor rooms in the main building have hardwood floor.
  • All rooms in the Loft building except Room 22 are equipped with their own refrigerator and microwave oven.

Is parking free?
Yes, parking is free of charge.

Do you have an elevator?
No, we do not have any elevator.

Do you have an ice machine?
No, we do not have any ice machine. However, guests have access to a guest refrigerator/freezer in our kitchen where you can take ice cubes for your beverages. We do not have enough ice though to fill up an ice box.

Do you have a soda machine?
No, we do not have any soda machine and do not serve any soda for breakfast, but you are welcome to bring your own.

Do you have a laundry facility on premises?
No, we do not. There is a laundromat facility just a mile away down our street that is conveniently open 24 hours a day.

Is your pool heated? Is it seasonal?
Our pool is seasonal (open usually from the last weekend in May to the first weekend in September, depending on the weather) and is not heated.

Is your hot tub open year round? Can everyone use your outdoor hot tub?
Our outdoor hot tub is open year round and can be used by up to 4 people at a time. We close it exceptionally during inclement weather (snow/ice storm, heavy rain, thunderstorm) for your safety. Only adults and children older than 12 can use the outdoor hot tub. Any child under 18 should use the hot tub under supervision of an adult.

When can we use the hot tub and pool?
The hot tub and pool are open from 10 am until 9 pm, daily in season, unless exceptional weather conditions (ice, heavy snow, heavy rain).

Do I need a permit to fish in your pond?
No, no permit is needed to fish in our pond. It is a catch and release fishing only. We stock it each year with rainbow trout or brown trout. You can read more about these species here . If you wish to fish in the brook along the property though, you need a permit that you can conveniently buy online.

Do I need to bring my own fishing pole?
Yes, we do not provide with fishing poles. If you do not have any and still want to fish, you can buy cheap fishing poles at the local Walmart in North Conway Village.

Do you have a tennis court on premises?
Yes, but the tennis court is currently closed for your safety as it needs to be resurfaced.

Do you have BBQ grills?
For your convenience, we provide charcoal BBQ grills and BBQ utensils that our guests can use. Bring your own charcoal and food and enjoy a cookout by our pond!

Can you help me develop an itinerary for my visit?
Absolutely. Call us at (603) 356-2044 or email us at thelodge@north-conway.com and we will be more than happy to help you plan your stay with us. If you wish, you can also visit our Activities Page.

Is there a common room where we can meet other guests?
Yes. We have a large game room and a living room with lots of seating areas where you can socialize with other guests staying with us. You can stay in these common rooms as long as you wish as far as you keep a respectful noise level (especially for guest rooms that are right above the game room and living room). Please avoid playing the piano or guitar (in our living room) past 9:30 pm.

Where do the innkeepers sleep?
Our sons live in the basement of the loft building. We live with our younger daughter in a suite on the right side of the main building, right under Suite 12. You can see our deck, barbecue grill and outdoor furniture from the dining room.

Are visitors allowed?
Facilities and services are for the exclusive use of Cranmore Mountain Lodge’s customers. However, should you want to invite friends to use our pool/hot tub or fish in our pond, and who are not our house guests, it should be after agreement with the innkeepers and there is a charge of $30 per person for up to 3 hours. In any case, these guests are not allowed in any of the guest rooms.

Do you offer discounted tickets to local attractions?
Yes, we work with many area attractions and you can buy discounted tickets directly from us. For your convenience, you can book these tickets online when you reserve your room or buy them at our front desk once you are on premises.

Do you offer lodging packages?
Yes, we offer lodging packages for all season, usually including the room, breakfast, tickets to attractions and voucher for dinner, helping you save money. You can read about all our seasonal packages and activities here.

Is there a shuttle between Cranmore Mountain and Cranmore Mountain Lodge?
No. We are completely independent from Cranmore Mountain and there is not shuttle between us both (or any other attraction).

Is it better to book online or to book over the phone with you?
It’s always better to book directly with us whether online or over the phone, the choice is yours. If you wish to book over the phone, you can call us everyday between 10 am and 8 pm, and if we are not by our phone at the time leave us a detailed message. Or you can securely book online at any time.

Will I be able to lock my bicycle overnight in a secure place?
We have a bicycle rack along the loft building where you can lock your bicycle, or we can lock it into our barn.

Can you redirect me to someone at Cranmore Mountain?
We are completely independent from Cranmore Mountain, therefore we cannot redirect your call to Cranmore Mountain.

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